Effective Date: 11/2/2022
Please read this Policy carefully, and in its entirety, to understand our practices regarding your information. If you do not agree with any part of the Policy, it is your choice not to use our Website. Note that by accessing or using our Website, you agree to every provision in this Policy.
This Policy may change from time to time, and any change will be posted on www.terracepets.com/privacy. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
This Policy will notify you of the following:
(a) What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared;
(b) What choices are available to you regarding the use of your data;
(c) The security procedures in place to protect the misuse of your information; and
(d) How you can correct any inaccuracies in the information.
Children Under the Age of 13
Our Website is not intended for individuals under 13 years of age (“Children” or “Child”). If you are under 13 years of age, do not use this Website and do not provide any information on this Website. We do not knowingly collect personal information from Children, therefore if we learn we have collected or received personal information from a Child without parental consent we will delete the information. If you believe we might have any information from or about a Child, please contact us immediately at 888-509-1370 or via email at firstname.lastname@example.org.
Information Collection, Use, and Sharing
We only have access to/collect information that you voluntarily give us. By initiating the application process, you grant us permission to use and collect your information. We may also collect your personal information from third parties, such as credit bureaus, affiliates, or other companies, but only after your consent. The types of personal information we collect and share depend on the purpose of your application and the information you provide about yourself.
We collect several types of information from and about users of our Website, including through the utilization of automatic data collection technology (see “Automatic Data Collection” paragraph below). The information we collect may include:
(a) Name, postal address, e-mail address, telephone number(s), and any other identifier by which you may be contacted online or offline contact information;
(b) Social Security number, income, and other financial information;
(c) Financial accounts information, including but not limited to balances and payment history;
(d) Bank account(s) information;
(e) Credit history and credit scores;
(f) Passports, State ID Cards, Social Security Cards, and Birth Certificates;
(g) Driver’s License and criminal background information;
(h) Internet connection, the equipment you use to access our Website, and usage details including but not limited to: IP address, browser type, device type, domain names, access times, referring website addresses, and how you navigate within our Website.
This information is used by Terrace for the general operation of our business, to improve the quality of our services, to track general statistics, to investigate issues as they arise, and to the extent permitted or required by law. Specifically, we will use your information to:
(a) Present our Website and its contents to you;
(b) Provide you with information, products, or services that you request from us;
(c) Respond to you if you contact us;
(d) Provide you with notices about your account;
(e) Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including but not limited to billing and collection;
(f) Notify you about changes to our Website or these Privacy Policies;
(g) Make offers to you for products and services provided through our platform, either by Terrace or any of its affiliates and partners; and
(h) Fulfill any other purpose for which you provide such information, for which you provide consent, or for which we may describe when you provide the information.
We will not share your information with any third parties other than our subsidiaries, affiliates, partners, and/or contractors that are part of our platform, that we use to support our business, to provide our services, fulfill your requests, to make the aforementioned offers, or to comply with applicable laws or regulations. When personal information is transferred to third parties, we use contractual or other means to ensure that protection of private information is provided according to this Policy. Some of our partners or contractors may be located outside the United States and will be subject to applicable legal requirements in that country, including lawful requirements to disclose personal information to government authorities in certain circumstances.
Specifically, we will disclose your personal information in a number of circumstances, including:
(a) To comply with any court order, applicable law, regulation, legal process, or audit;
(b) To meet any legal, regulatory, industry self-regulatory, risk management, and security requirements;
(d) To maintain your credit history and providing credit references, we will share your information with credit bureaus, credit reporting agencies and your current or future creditors;
(e) To third parties as reasonably necessary for the purpose of:
(1) Completing your request to complete your request based on the application that you completed
(2) Obtaining third party data necessary to facilitate your application and meet the needs of our partners
(3) Operating, supporting and enhancing our systems;
(4) Detecting and preventing fraud;
(5) Providing payment solutions.
(e) To allow a third party to evaluate and/or perform a transaction in connection with proposed or actual financing, securitization, insuring, sale, assignment, or other disposal of all or part of Terrace Finance Corp or assets (including your loan or lease and any agreement to which it relates).
This provision applies also when you are no longer using our Website and/or you are no longer our customer.
From time to time, our site requests information via surveys. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Automatic Data Collection
The technology we use for automatic data collection may include cookies or flash cookies.
Certain features of our Website may use local stored objects (flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as for cookies.
Personal Information Security
To protect your personal information from unauthorized access and use, we use security measures that comply with applicable laws and regulations. These measures we take include computer safeguards, access safeguards, methods to protect sensitive data, physical security measures, and restrictions to the data by personnel and third parties.
Wherever we collect sensitive information (such as your social security number), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to sensitive identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password and log-in information with anyone.
Your Access to and Control Over Information
If your personal information changes, you can update or correct it in your account by contacting Terrace Finance Corp customer support at 888-509-1370 or via email at email@example.com. Please note that we may require proof for data change requests. In addition, you can contact us to ascertain what data, if any, we have about you, or to express any concern you have about our use of data.
We will retain your information for as long as your account is active, as needed, or in compliance with applicable laws and regulations. If you wish to opt out from some or all future contact from us, close your account, request that we no longer use your information or have us delete any data we have about you, contact us at firstname.lastname@example.org and we will respond to you in a reasonable time frame. Please note that, even if you request that we delete your information, we may still retain some data as necessary to comply with any applicable law or regulation, fulfill our contract obligations, resolve disputes, and enforce our terms of service. Such data may include information about any applications you may have completed.
You may opt out from some or all future contacts from us at any time by contacting Terrace Finance Corp customer support at 888-509-1370 or via email at email@example.com.
Your California Privacy Rights
California Civil Code Section 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact our Terrace Finance Corp customer support via email at firstname.lastname@example.org.
Should you have any questions or comments regarding this Policy or our compliance with this Policy, please contact us immediately via telephone at 888-509-1370 or email at email@example.com.